MUTNT Shipping Policies and Information
Order Processing
We strive to process and fulfill all orders as quickly as possible.
- Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed.
- Orders placed after 2:00 PM PST may be processed the next business day.
- You’ll receive an email confirmation once your order has shipped.
Processing times do not include weekends or holidays.
Order Cancellations
- Orders may be canceled before they ship for a full refund.
- Once an order has shipped, it must follow our standard return process.
- Special-order or custom products may not be eligible for cancellation after production has begun.
Shipping Methods & Delivery Timeframes
We offer the following shipping options at checkout:
Standard Shipping (USA)
- Delivered via, UPS, or comparable carriers
- Estimated delivery: 3–7 business days from shipment
Expedited Shipping
- Faster delivery options available at an additional cost
- Estimated delivery: 1–3 business days from shipment
Actual delivery times may vary based on carrier performance and your location.
Local Pickup (Optional)
Customers in the local area may choose pickup at checkout. You’ll receive a notification email when your order is ready (typically same day if ordered before cutoff time). Orders must be picked up during normal business hours. Please contact us prior to pickup to ensure your order is ready.
Shipping Restrictions
- We do not ship to P.O. Boxes for expedited services due to carrier limitations.
- Some oversized items may require additional handling time or alternate shipping methods.
Domestic Shipping Rates
Carrier-calculated shipping rates will be displayed at checkout based on your shipping address.
International Shipping
Customers outside the United States are responsible for any duties, taxes, customs fees, and shipping costs associated with warranty service unless prohibited by local law.
Order Tracking
Once your order ships, you will receive:
- A shipping confirmation email
- A tracking number with a link to track your package. Please allow up to 24 hours for tracking information to become active.
Shipping Issues / Lost & Missing Packages
- MUTNT Gear is not responsible for packages that are lost or delayed by the carrier once tracking shows in transit or delivered.
- If your tracking shows a delivery but you did not receive your package, please contact the carrier first, then reach out to our support team if assistance is needed.
- If you purchased Route Package Protection during checkout, claims should be submitted through the Route protection portal.
- For orders shipped without Route Package Protection, MUTNT Gear will assist in investigating the shipment with the carrier. Once a carrier marks a package as delivered, MUTNT Gear cannot guarantee reimbursement for lost or stolen packages, although we will make every reasonable effort to help resolve the issue.
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Shipping Damage
Please inspect your shipment as soon as it arrives.
If your package arrives damaged, notify us within five (5) days of delivery.
Please retain:
- The original packaging
- Shipping materials
- Photos of the damage
This information helps us process claims with the carrier as quickly as possible.
Questions?
Our goal is simple: build gear you can trust and provide customer service that stands behind it.
If you ever have questions about your order, we’re here to help.
Email: info@mutntgear.com
$239.00